FAQs
🚚 Shipping & Delivery
Handled With Care. Delivered With Reliability.
At Velviq, every order marks the beginning of your experience with our brand. From the moment you place your order to the moment it arrives at your door, we aim to provide a smooth, transparent, and dependable process.
Our fulfillment process is designed to ensure your items are prepared carefully and delivered safely.
🕒 Order Processing
Orders are typically processed within 3–5 business days.
During this time, each order goes through several important steps:
• Careful inspection to maintain quality standards
• Protective packaging to safeguard products during transit
• Final verification before shipment
We prioritize proper preparation to ensure your order reaches you in excellent condition.
🌍 Estimated Delivery Times
🇺🇸 United States
• Orders are shipped through trusted carriers such as USPS or FedEx
• Estimated delivery: 15–20 business days after processing
🌎 International Shipping
• Estimated delivery: 15–30 business days, depending on destination and local courier services
Please note that delivery times may occasionally vary due to customs procedures, weather conditions, seasonal demand, or other external logistics factors.
🔎 Track Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can also visit our Track Your Order page at any time to monitor your shipment and view real-time updates.
✏️ Order Changes & Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of placing it.
• Order cancellations: Send an email with the subject line “Order Cancellation Request”
• Address changes: Must be requested before the order has been dispatched
Once an order has been shipped, we are unfortunately unable to make changes to the delivery details.
🚪 Undelivered or Returned Packages
If a delivery attempt is unsuccessful and the package is returned to us:
• Additional shipping fees may be required for re-delivery
• Our support team will contact you before arranging the next shipment
To help avoid delays, please ensure your shipping address is complete and accurate when placing your order.
💫 Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us as soon as possible.
Include the following details in your email:
• Your order number
• Clear photos showing the issue
Once confirmed, we will arrange a replacement at no additional cost.
🤝 Our Commitment to You
Your satisfaction is our priority. If you have any questions about your order or need assistance at any stage, our support team is always ready to help.
📧 support@velviq.com
⏳ Average response time: within 24 hours.